Courtesy translation. This English version is provided for convenience only; the French version is the sole legally binding text.

Legal information

Terms of Sale (T&Cs)

Last updated: 10 September 2026.

1. Introduction

These Terms of Sale (T&Cs) govern all the services offered by winter way., a brand founded by Lou Winter, Home Organizer and interior-design consultant.

winter way. offers premium services in interior organisation, decluttering, repurposing, arrangement and coaching, as well as complementary communication and publishing services.

winter way. is a brand operated under a business-incubator support arrangement, within the ACTICOP structure. On this basis, the services are carried out within that framework, and invoicing is handled by an authorised entity. The applicable VAT is stated on quotations and invoices.

ACTICOP SIREN (French company registration number): 803 788 207
Address: 61 Av. Simone Veil, 06200 Nice
Email:

2. Scope

These T&Cs apply to all the services offered by winter way., including in particular:

Home organizing: sorting, decluttering, tidying and structuring of spaces
Interior design: arrangement, layout and decorative proposals
Repurposing of items: donation, recycling, transformation or resale
Sale of goods: accessories, boxes, organizing products and winter way. merchandise
Publishing and sale of content: books, guides, notebooks, educational resources (physical or digital)
Training courses, workshops and support / coaching
Communication and digital marketing, including affiliate marketing and content creation
Home concierge services: preparing and enhancing spaces intended for rental*

*These services do not constitute rental management within the meaning of the French Civil Code.

Any order implies the client’s full and unreserved acceptance of these T&Cs.

3. Quotations and orders

Each service is the subject of a personalised quotation specifying: the nature of the services, the hourly or fixed rate, any travel costs, and estimates for the materials required.

The quotation is valid for 30 days from its date of issue. Any written acceptance (signature, email or payment of a deposit) constitutes full and unreserved acceptance of the quotation and of these T&Cs, and forms a contractual commitment.

4. Prices and payment terms

Prices are in euros and exclude materials. A deposit of 30% is required when the quotation is accepted. The balance is due on completion of the service. No work will be carried out until the deposit has been received. Any service performed is payable in full. Any late payment may lead to the suspension of services.

5. Additional costs

The following costs remain payable by the client: travel expenses (train, plane or long-distance); accommodation costs where necessary; materials, accessories, storage bins and organizing boxes. winter way. reserves the right to advance certain purchases, which will be re-invoiced to the client.

6. On-site services and warranties

The client guarantees: free and safe access; conditions allowing the service to proceed smoothly; their presence or availability where necessary.

winter way. cannot be held liable for pre-existing damage, hidden defects or fragilities that were not disclosed, nor for structural anomalies or installation defects discovered during the assignment.

6 bis. Accidents, damage and liability at the client’s home

winter way. undertakes to work with care, caution and professionalism at the client’s home. However, it cannot be held liable: for damage relating to a fragile, worn or poorly fixed item; for a hidden defect, structural fault or pre-existing fragility; for a cluttered environment or one presenting an undisclosed risk.

The client undertakes to disclose any particularity, constraint or fragility before the service. In the event of damage clearly attributable to winter way., an amicable solution may be proposed.

7. Repurposing and resale of items

As part of an assignment, winter way. may offer solutions for repurposing items, including: donation to partner charities, recycling, transformation or reassignment. Any item-resale service may be subject to specific conditions and a separate agreement.

8. Handling and repurposing of items outside a resale mandate

For items removed as part of the service: they are deemed to be given or transferred without consideration; no detailed inventory is drawn up, unless specifically requested by the client; winter way. may dispose of them freely (donation, recycling, repurposing); no financial compensation may be claimed, save by prior written agreement.

9. Sale of books, guides and digital content

Printed books and guides. These are physical goods: consumer clients have the fourteen-day right of withdrawal set out in article 10.4 below, running from delivery.

Digital content. Content supplied in intangible form (downloadable files, online access) is not eligible for withdrawal once its supply has begun with the client’s prior express consent and the client has expressly acknowledged losing the right of withdrawal as a result. If those two acknowledgements are not obtained before the content is made available, the right of withdrawal remains.

In all cases, the statutory guarantee of conformity and the guarantee against hidden defects continue to apply.

10. Right of withdrawal

Where the contract is concluded at a distance or away from business premises — through the website, by email, by telephone, or at the client’s home — the consumer client has fourteen (14) days from the conclusion of the contract to withdraw, without giving reasons and without penalty (French Consumer Code, art. L221-18).

To exercise this right, the client notifies winter way. by an unambiguous statement sent by email to or by post. The model form reproduced in the appendix may be used, but is not compulsory.

10.1 Service starting before the end of the period

The client may ask for the service to start before the fourteen-day period expires. That express request is obtained in writing, in the signed quotation or on any other durable medium. Without it, no work begins before the end of the period.

10.2 Withdrawal once the service has begun

If the client withdraws after requesting an early start, the client remains liable for an amount proportionate to what has actually been supplied up to the moment the decision is communicated, calculated against the total contract price (art. L221-25). Any sum paid above that amount is refunded within fourteen days of receipt of the decision.

In practice: half a day already worked on a two-day assignment remains payable; the balance is returned.

10.3 When the right of withdrawal ends

The right of withdrawal can no longer be exercised where the service has been fully performed before the end of the fourteen-day period, provided that the client both expressly requested that performance and acknowledged losing the right of withdrawal once the service was fully performed (art. L221-28, 1°). Both statements appear in the quotation and are accepted by the client before any work starts.

10.4 Physical goods

For books, guides and other physical goods, the fourteen-day period runs from delivery. Goods are returned in their original condition, with return postage payable by the client. Refunds are issued within fourteen days of the goods being recovered or proof of dispatch being provided.

10.5 Cancellation and postponement, outside withdrawal

Separately from the right of withdrawal, any request to postpone or cancel a scheduled appointment is made at least forty-eight (48) hours in advance. After that point the deposit is retained as fixed compensation for the reserved slot, which can no longer be reallocated.

Conversely, if winter way. cancels or postpones an appointment less than forty-eight hours in advance without legitimate reason, the client chooses between a free postponement and a full refund of sums paid, plus compensation equal to the fixed amount referred to above.

No compensation is due on either side in the event of force majeure or of a serious and unforeseeable impediment that is duly evidenced.

11. Liability

winter way. undertakes to provide a diligent, personalised service tailored to the client’s needs. How long the results last depends on the client’s involvement and on the use of the systems put in place.

winter way. cannot be held liable: for the loss or breakage of an item not explicitly entrusted to it; for errors arising from incomplete or inaccurate information provided by the client; for improper or misdirected use of the systems or materials put in place. winter way.’s liability is limited to direct damage, to the exclusion of any indirect or intangible loss. winter way. is bound by an obligation of means (best endeavours), and not an obligation of result.

12 bis. Photographs and image rights

In the course of its work, winter way. takes photographs of spaces before and after each assignment. These images serve the work itself first: recording the initial state, planning the layout, following up.

Their use for communication purposes — website, social media, portfolio, commercial materials — requires the client’s prior, specific written authorisation. That authorisation is a document separate from the quotation, and states which spaces are covered, on which media the images may appear, for how long, and in which territories.

Without that authorisation, photographs remain strictly internal and are never published.

The client may withdraw the authorisation at any time, in writing and without having to give reasons. Withdrawal takes effect for the future: winter way. removes the images from the media it controls within thirty days. It cannot guarantee the deletion of copies that third parties may have made before the withdrawal.

No published image contains anything identifying the client, their address or their home without separate express consent.

13. Personal data

Personal information collected in connection with the services is treated confidentially and used solely for the purposes of the business relationship. winter way. undertakes not to pass this data on to third parties without the client’s prior consent, save where legally required.

In accordance with the applicable regulations, the client has a right of access, rectification and erasure of the data concerning them, which they may exercise at any time by written request. See also the privacy policy.

14. Complaints and consumer mediation

Any complaint should first be addressed to winter way., by email to or by post. winter way. undertakes to reply within one month.

Under articles L612-1 et seq. of the French Consumer Code, consumer clients are entitled to free recourse to a consumer mediator in order to settle a dispute with winter way. amicably. Mediation requires that the client has first sent a written complaint and has not obtained satisfaction, or has received no reply within two months. The mediator must be contacted within one year of that written complaint.

Designated mediator: SAS Médiation Solution, 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France — sasmediationsolution-conso.fr.

For a cross-border dispute within the European Union, the client may also contact the European Consumer Centre France (europe-consommateurs.eu). The European online dispute resolution platform permanently ceased operating on 20 July 2025.

15. Governing law

These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought as a priority. Failing agreement, the dispute will be brought before the competent courts in accordance with the ordinary rules of law.

Appendix — Model withdrawal form

Clients are not required to use this form: any unambiguous statement is sufficient. It is reproduced here because the law requires the trader to make it available.

To winter way. —

I hereby give notice of my withdrawal from the contract for the following service:

Ordered on: ………………………… Received on: …………………………

Client name: …………………………………………………

Client address: ………………………………………………

Signature (only if this form is notified on paper): ………………………

Date: …………………………